Privacy Policy

Last updated: Dec 2025

Cheshire Key Property Solutions (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Who We Are

Cheshire Key Property Solutions provides property support services, including accompanied viewings, open houses, and lettings support, primarily to landlords and letting agents in Cheshire and surrounding areas.

2. Information We Collect

We may collect and process the following information:

• Contact details such as name, email address, phone number, and business details when you contact us via the website, email, or phone.
   
• Enquiry information you provide when requesting information or services.
   
• Website usage data, including IP address, browser type, and pages visited, collected through cookies and analytics tools.
   
• Compliance-related information, where required for services (for example, DBS-related confirmation, where applicable). 

We do not knowingly collect data from children.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide our services
   
• Communicate with landlords, letting agents, and clients
   
• Improve our website and services
   
• Meet legal, regulatory, and contractual obligations
   
• Maintain business records and compliance
   

We will only use your personal data where we have a lawful basis to do so under UK GDPR.

4. Lawful Basis for Processing

Our lawful bases for processing personal data include:

• Consent – where you have given clear permission
   
• Contractual necessity – to provide requested services
   
• Legal obligation – where required by law
   
• Legitimate interests – to operate and improve our business, provided this does not override your rights
   

5. Data Sharing

We do not sell your personal data. We may share your information only where necessary with:

• Trusted service providers (e.g. IT or website hosting providers)
   
• Professional advisers (e.g. accountants or legal advisers)
   
• Authorities or regulators where legally required
   

All third parties are required to handle your data securely and lawfully.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure. Your data is stored securely and only retained for as long as necessary for the purposes outlined in this policy.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate or incomplete data
   
• Request deletion of your data (where applicable)
   
• Object to or restrict processing
   
• Withdraw consent at any time
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site. You can control or disable cookies through your browser settings. Further details can be provided in a separate Cookie Policy if required.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly.

11. Contact Us

• If you have any questions about this Privacy Policy or how we handle your data, please contact:

Cheshire Key Property Solutions
Email: info@cheshirekey.co.uk
Phone: 07982 825209